Call Center

Flawless Technology is a trendsetter among business process outsourcing in India. We have a robust infrastructure and cutting-edge technology to manage all our projects. We are divided under 3 main heads which are inbound, outbound, and back-office services. Our call center professionals are well-qualified and talented to handle calls in a professional way. The experts are offered in-house training starting from greeting the customers over the phone, calls pertaining to surveys, verifications, lead generation, collections, and sales.

Features of our Call Center Service:

  • Call center analytics dashboard

    Control the activity of your hosted contact center and make business insights with a customizable daily and periodic dashboard of call performance and trends.

  • Handle large call volumes with our inbound call center solution

    Ensure smooth business functioning with inbound call center solution. Handle up to 50 calls concurrently and track numbers as per need.

  • Call monitoring and barging

    Hear calls in real time, share important inputs with your agent on an on-going call and take over a conversation.

  • Easy call routing with hosted contact center

    Diminish customer waiting time with smart call routing to the next available agent. Also, direct calls to your personal number.

Flawless Technology allows organizations to enhance their call center efficiency by offering best performance reports. This helps executives to know call traffic, control trends and see areas that may need more attention. We have call center locations across the world that make it easy to establish round the clock service.